Terms and Conditions

Terms and Conditions

General Terms & Conditions
Our Stock:

1.1 About Aristo Brands:
Our mission is to simply provide the best shopping experience and products at amazing prices.

a. In respect of all other transactions, Risto Brands, is the responsible payment party in respect of the below operations

Aristo Brands stock are all genuine, brand new, original and unlocked. We source our products from all over the world to provide the best quality stock and best prices to our customers. There may be situations where your product will come with a different region power plug. In these situations a local adaptor will be provided for your convenience.

1.3. Payment and Currency:
Our websites process payment in the following currency: United States Dollars.
Any other currency shown on the respective websites are for display purposes only and are an approximation based on our internal exchange rate. The final amount billed will be based on your credit card or payment service provider and what exchange they offer. You will be able to select your payment method at the payment step in the checkout process.

1.4. Verification:
All customers must be verified before it is approved for shipment. Most of the time the order goes through without any issue but Aristo Brands reserves the right to hold a shipment in case of suspicious activity relating to fraud, misuse of credit cards or fake identity. We apologize if your order is delayed if it is flag by our procedure, but we will ensure that if verification is required, we will contact you as soon as we can so as to ship out your order faster. Furthermore, if there are any concerns, you can always email us at info@siticogroup.com.
As online shopping grows, unfortunately so does fraud. We thank you for your cooperation.

1.5. Delivery:
Upon receiving your payment, your order will be sent to the warehouse to pack and ship your product. You will receive a notification email when we have shipped your package with a tracking for you to track your order. You can also view your tracking status on the order page in My Account.
Aristo Brands reserves the right to ship low cost and/or lightweight products through untracked post if they are the only item(s) in the order.
Please take note that service during transition of goods is solely the liability of courier companies. Aristo Brands is not liable for any goods which are lost or received damaged. Courier companies only cover physical loss or damage of goods during transit subject to the maximum liability specified in the terms of conditions of their service.

1.6. Discount Vouchers
Aristo Brands offers promotions such as discount vouchers and coupons. These have their own conditions of use such as duration, expiry date et cetera. Please refer to any relevant conditions on promotion pages, information or emails. Aristo Brands reserves the right to void, change, remove or disable any vouchers at their own discretion. However, this would rarely occur and if it were to happen this would be announced.

1.7. Manuals/ Software
There may be circumstances where you will receive an item with a manual in a language you cannot read. This is due to our sourcing structure to obtain the best possible prices for our customers. In these cases please refer to the relevant product page on the manufacturer website to download the manuals. If you require any assistance on this matter please do not hesitate to contact our Customer Service team.

1.8. Checking Procedure
Aristo Brands stock is put through a random inspection and sometimes testing procedure. We will select a few items out of each batch of goods from our supplier to do this. This is to ensure that the product delivered is of high quality and working order so as to minimize the chance of DOA (dead on arrival) and customer inconvenience. Therefore the product may need to be removed from the box and checked. Rest assured that before repacking, we thoroughly clean and repackage everything professionally (shrink wrap if required) to original standard before shipping.

1.9. Import Tax
By purchasing a product through our site, customers outside the USA authorize Aristo Brands to make arrangements of clearance of customs on their behalf for the products they have ordered.
Our prices on our site are final and there won’t be any additional fees to pay when the product arrives.

1.10. Information Accuracy
Aristo Brands stocks products from all over the world to bring the best prices and quality to our customers. However, this comes with a disadvantage that there are slight differences in the product and packaging between regions to meet the local requirements. Therefore we cannot guarantee that the information such as photos on the site are 100% correct at all times.
Our prices on our site depending on State Laws are subject to tax and or local tariffs, otherwise, they are final and there won’t be any additional fees to pay when the product arrives.

1.11. Privacy Policy:
You can refer to our Privacy Policy page to know more about the data we are collecting, as well as how we share and utilize the information.

2. Cancellation Policy
2.1 Cancellation:
You can only cancel your order when the order is still in processing status. We only accept cancellation request made by the means of submitting a ticket.
In any event that the goods are packed or dispatched, or upon receiving the goods, you can only return the order under our 30 Days Money Back Guarantee policy; with an administration fee of $20 USD and a return shipping fee (around $35 USD – $50 USD). This will be liable to you and be deducted from your refund amount.

2.2 Duplicated order:
In any event that you find yourself having placed duplicated orders by mistake or due to system/network malfunction, please inform us before the order(s) is/are packed and dispatched and we will cancel the duplicated order for you as per your request.

2.3 Fraudulent Order:
We have procedures in place to detect any sign of testing or fraudulent orders. All alleged fraudulent orders will be subject to immediate cancellation and the respective user/visitor will be banned from our website unconditionally.

2.4 Security Check:
As part of our effort to protect the interests of both buyer and seller, we may require you to provide further information or documentation to confirm your order is genuine. In any event that the aforementioned procedure is not completed within 5 working days after you placed the order, your order will be automatically cancelled.

3. Return Policy:
30 Day Money Back Guarantee
Aristo Brands offers all customers 30 day money back guarantee. We want all our customers to shop with confidence and peace of mind at Aristo Brands.